Frequently Asked Questions


When will my credit card be charged?

Your card will be charged when your order is placed.

When will I receive confirmation that I placed an order?

As soon as the order is submitted a screen will pop up with the order details.
Soon after you will also receive an email confirmation that your order was placed showing details and a reference number.

When will I receive my order?

We usually ship orders within 2 to 5 business days after receipt. Shipping time is 2-7 business days by UPS or Fed-ex ground within the USA. International shipping times vary with location.

All claims for damaged merchandise must be made within 10 days of receipt.

No returns accepted without return authorization. Please contact customer service to receive an RA#.

We want you to be 100% satisfied with your Elias purchase. If for any reason you are not satisfied please contact us immediately. You may return any item in itís original new condition for a full refund to your credit card or for exchange within 10 days of receipt by contacting customer service for an RA#. No returns or exchanges will be accepted after 10 days or without an RA#.